Free global shipping on orders over $1,000 USD
Extended 2-year commercial warranty on selected machines
English / USD
Equipment Sizing & Support

We are here to help
you size your business.

Have questions about soft serve machine output capacities? Need to size water filtration systems for your commercial ice maker? Or interested in global franchise dealership opportunities? Our refrigeration specialists are ready to provide expert advice.

  • 24-hour fast email response guarantee on business days
  • Authorized local distributor branches covering 100+ cities globally
  • Secure encrypted database submission to protect your kitchen layout specs

Email Support

We guarantee a comprehensive response or tech support within 24 business hours.

support@gonglyrefrigeration.com ➔

Official Hotline

Monday to Friday 9:00 AM - 6:00 PM (UTC+8). Feel free to call us for custom solutions.

+86 400 886 3908 ➔

Live Chat

Follow our social updates or click to launch a WhatsApp chat instantly.

+86 186 8886 3908 ➔

Business & Partnerships

For global distributors, franchise chains, and bulk purchase inquiries.

partnership@gonglyrefrigeration.com ➔

Submit Your Equipment Consultation Request

Fill out the form below. Our refrigeration specialists will analyze your inputs and deliver a free custom layout sizing draft within 24 hours.

We value your privacy. All submitted data is encrypted via end-to-end SSL protocols and never shared with third parties.

Why Partner with Gongly?

As a global commercial cooling pioneer, we don't just deliver state-of-the-art hardware—we are your lifecycle partner for business growth.

  • 1-on-1 Dedicated Support

    Certified specialists guide you through electrical sizing, water filter setups, and final commissioning.

  • 24/7 Global Response

    Our multi-region service centers provide quick response and rapid dispatch of replacement components.

  • Secure Confidentiality Covenant

    Your shop designs, business recipes, and contact details are safeguarded under strict privacy policies.

  • Distributor Network Execution

    From shipping logistics and customs clearance to local technician onsite warranty support, we facilitate it all.

Need Technical Documentation?

Browse our resource library to download user manuals, sanitation certifications, product specification sheets, and maintenance tutorials.

Go to Resource Center ➔

Customer Center Support Hours

Monday - Friday 9:00 AM - 6:00 PM (UTC+8)
Saturday 9:00 AM - 1:00 PM (UTC+8)
Sunday & Public Holidays Closed

Note: While our offices are closed on weekends and public holidays, our technical troubleshooting hotlines and emergency email ticketing run 24/7. Submit urgent issues to initiate video diagnostics.

Service Guidelines FAQ

We ship commercial freight with heavy-duty wooden crates. You will receive a bill of lading (B/L) or container tracking number immediately upon export shipment from our Guangzhou or LA warehouses.

All machines are fully insured during shipping. If any damage occurs during transit, refuse the shipment and notify us immediately. We will ship a brand-new replacement unit via express freight at no cost to you.

Ready to Start Your Cooling Journey?

Let Gongly's expert engineering team recommend the ideal layout, sizing, and electrical specs for your commercial kitchen.

Shop Equipment Our Journey ➔
Gongly standing machine