Have questions about soft serve machine output capacities? Need to size water filtration systems for your commercial ice maker? Or interested in global franchise dealership opportunities? Our refrigeration specialists are ready to provide expert advice.
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Dayuanshan Industrial Zone, Gujing Town,Fill out the form below. Our refrigeration specialists will analyze your inputs and deliver a free custom layout sizing draft within 24 hours.
We ship commercial freight in heavy-duty wooden crates to guarantee safety. You will receive a bill of lading (B/L) or container tracking number immediately upon export shipment from our Guangzhou factory or LA distribution warehouses.
All machines are fully insured during shipping. If any damage occurs during transit, refuse the shipment and notify us immediately. We will ship a brand-new replacement unit via express freight at no cost to you.
It depends on the equipment category. Commercial ice makers require a standard water inlet line, a dedicated gravity drain outlet, and a dedicated circuit (typically 220V/50-60Hz). Ice cream machines and batch freezers require stable voltage connections. Detailed sizing sheets and connection requirements will be emailed to you immediately after order confirmation.
We maintain a comprehensive stock of critical spare parts (compressors, motors, seals, sensor boards) in our regional warehouses. Under our 2-year warranty, parts are dispatched via DHL/FedEx within 24 hours of ticket diagnosis. We also coordinate with local refrigeration technicians for on-site services if required.
Yes, all Gongly commercial refrigeration products carry CE and ISO certifications. Our flagship ice cream machines and commercial ice makers are designed to comply with strict food safety and electrical compliance rules, including food-grade SUS304 stainless steel contact surfaces and automated self-clean runs.
Absolutely. We offer free video commissioning calls for all new customers. Once your equipment arrives, contact your sales representative or open a technical ticket to schedule a live video call with an engineering technician to verify connections, parameters, and first runs.