Privacy & Cookie Policy

Last Updated: July 11, 2026

Gongly Refrigeration Co., Ltd. ("Gongly", "we", "us", or "our") is committed to protecting your privacy. This Privacy & Cookie Policy explains how we collect, use, share, and protect your personal information when you visit our website (including all subdomains, landing pages, and interactive catalogs) and buy our commercial refrigeration equipment. This policy is designed to comply with the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and other global data protection standards.

1. Data Controller

For the purpose of GDPR and other data protection regulations, the data controller is:

Gongly Refrigeration Co., Ltd.
Dayuanshan Industrial Zone, Gujing Town, Xinhui District, Jiangmen City, China
Email: privacy@gongly.com

2. Personal Data We Collect

We collect information you provide directly to us, information collected automatically, and information from third parties. This includes:

• Identifiers: Name, professional email address, phone number, company name, job role, and physical business shipping address.
• Commercial Information: Quotation requests, equipment interests, billing history, purchase records, and customized sizing requests.
• Technical and Usage Data: IP address, device type, operating system, browser details, geographic location (based on IP), referral sources, and page navigation history.
• Communication Content: Messages sent via our inquiry forms, email exchanges, and chat interactions.

3. Legal Bases for Processing (EEA and UK Users)

If you are residing in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases of the GDPR:

• Performance of a Contract: Processing is necessary to fulfill quotes, process orders, coordinate customs clearance, and execute logistics.
• Legitimate Interests: To improve our products, optimize website performance, ensure IT security, and conduct B2B communications.
• Legal Obligations: Compliance with trade laws, export regulations, tax duties, and product safety reporting.
• Consent: For marketing emails or tracking cookies where consent has been actively granted via our cookie banner.

4. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know & Access: Request details on the categories of personal information collected, sources, purposes, and specific pieces of data we hold.
• Right to Delete: Request deletion of your personal data, subject to legal exceptions.
• Right to Correct: Request correction of inaccurate personal information we maintain.
• Right to Opt-Out: Opt-out of the "sale" or "sharing" of personal information (Gongly does not sell your personal data; however, using analytics or advertising cookies may constitute sharing under California law).
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

5. International Data Transfers

Gongly operates globally. Personal data collected from users in the EU, US, and other regions may be transferred to and stored on servers located outside your jurisdiction, including in China. We utilize Standard Contractual Clauses (SCCs) approved by the European Commission, and equivalent data protection safeguards, to ensure your information receives a high level of protection wherever it is processed.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Standard B2B inquiry records are retained for a period of three (3) years from the last contact, unless deletion is requested earlier.

7. Cookie Policy & Management

Our website uses cookies and tracking technologies to improve performance, analyze traffic, and support advertising efforts. You can manage your preferences or withdraw consent at any time via the "Cookie Settings" link in the footer or the cookie banner.

8. Data Security

We implement robust technical and organizational security measures, including SSL encryption (HTTPS), firewalls, access control protocols, and secure storage servers, to guard against accidental or unlawful destruction, loss, alteration, or unauthorized disclosure of your personal data.

9. How to Exercise Your Rights

To exercise your rights under GDPR, CCPA, or other laws (including requests to access, correct, delete, or opt-out), please contact our Data Protection Officer at:

Email: privacy@gongly.com

We will respond to all verified requests within thirty (30) days or as required by applicable law.